Privacy Policy

Gavan Property Group Pty Ltd (ABN: 18 087 980 907), manage your personal information per our Privacy Policy. Providing your details may result in Gavan Property contacting you about property listings, promotions, and related services. We may use your information within Gavan Property and share it with our representatives and service providers to fulfill the intended purposes. By sharing your information, you consent to these disclosures. Without your information, we might not be able to provide our services or share important information with you. We do not collect sensitive information unless voluntarily provided by you. You have the right to access and correct your personal information held by us. More details on your rights and contact information are in our Privacy Policy below.

1) Introduction

Gavan Property Group Pty Ltd (ABN: 18 087 980 907) respects the importance of your privacy and complies with the Privacy Act 1998 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, and disclose your personal information. By providing your personal information, you consent to its collection, use, and disclosure by Gavan Property Group Pty Ltd for the purposes described in this Privacy Policy, or as otherwise permitted or required by law. This Privacy Policy will be updated as needed and the revised version will be published within our office on display, available on our website or upon request.

2) Our Functions and Activities

We collect, hold, use, and disclose your personal information to perform our services effectively. This may include providing and administering our products and services, verifying your identity, conducting credit checks, responding to inquiries, marketing, conducting research, improving our services, and complying with legal obligations.

3) Information We Collect

We may collect personal information such as your name, address, email, phone number, property details, payment information, and identification documents. We may also collect credit-related information to assess your creditworthiness. We generally do not collect sensitive information unless you provide it voluntarily. If you are an employee or prospective employee, we may collect sensitive information necessary for employment purposes. Employee records are handled in accordance with employment law and internal policies.

4) How We Collect Information

We collect information directly from you when you interact with us, request services, make inquiries, subscribe to communications, provide feedback, engage through our websites or social media, attend events, and/ or apply for employment. We may also collect information from third parties, such as credit reporting bodies, law enforcement agencies, data sources, and your representatives.

5) Credit Reporting and Retention of Information

Where permitted by law, we may collect and disclose credit-related information about you to one or more credit reporting bodies for the purposes of assessing tenancy applications, managing rental arrangements, and recovering outstanding debts. This may include identification information, tenancy history, and payment defaults. You have the right to request access to, or correction of, your credit-related information, and to make a complaint to the relevant credit reporting body if you believe the information is inaccurate or improperly handled. Personal and sensitive information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law. Unless otherwise required, sensitive information is securely destroyed or permanently de-identified as required by law, using secure disposal methods appropriate to the form of the information.

6) Cookies and Analytics Tools

We use cookies and online tracking tools to monitor website traffic and improve user experience. These tools generally do not record personal information. Our website may use Google Analytics to analyze website usage. You can disable cookies through your browser settings, but this may limit website functionality.

7) Disclosure of Personal Information

We may disclose your personal information within the Gavan Property Group and to various third parties, including real estate transaction parties, financial institutions, government agencies, service providers, and others as required by law. We ensure that these parties protect your personal information according to our Privacy Policy.

8) Direct Marketing

We may send you direct marketing communications about our products and services. You can opt out of these communications at any time. Even if you opt out, we may still contact you for other legitimate purposes.

9) How We Hold Information and Keep It Secure

We store your personal information electronically and in hard copy. Gavan Property Group maintains internal cybersecurity policies and systems designed to protect client information from unauthorised access, loss, or misuse. We may store or process personal information using cloud-based systems or service providers that may be located overseas. Where this occurs, we take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or are subject to comparable privacy protections.

10) Access and Correction of Information

You have the right to access and correct your personal information. You can request access or correction by contacting us in writing and verifying your identity. We aim to respond to requests within 30 days. In some cases, we may charge a fee for processing access requests.

11) Privacy Complaints and Further Information

If you have a complaint about our handling of your personal information, you can contact the Gavan Property Privacy Officer. We will investigate and respond to your complaint within 30 days. If unresolved, you can contact the Office of the Australian Information Commissioner.

12) Our Contact Details

For further information or to access/correct your personal information, please contact:

Email: hello@gavanproperty.com.au

Telephone: (02) 9547 1000

Post: Gavan Property Group Pty Ltd
1/803 King Georges Road, South Hurstville NSW 2221

13) Disclaimer

Gavan Property Group strives to ensure all information is accurate but does not guarantee its currency or suitability. Users accept responsibility for using Gavan Property Group's services and information provided by Gavan Property Group. Gavan Property Group is not liable for any loss or damage resulting from the information provided. The copyright of content that belongs to Gavan Property Group, and used for commercial purposes without permission may result in legal action.